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Delivery Charges and Returns Policy

Delivery on mainland UK orders

If you require delivery on a Saturday, this can be arranged at extra cost. Orders placed on a weekend will not be processed until the next working day. For remote areas, off-shore and Northern Ireland, please allow 3-4 days for delivery. Due to weight restrictions additional charges may apply.
Please see our full Terms & Conditions of Sale.
Delivery is usually made by a reliable & recognized commercial UK carrier, if you have any queries concerning delivery of your order please contact our Customer Service Department by telephone on 0333 123 2450 or Mail Us
 

Goods Delivery Handling Responsibility

You will need to be sure that you have sufficient and proper equipment and that your own designated personnel are available to unload products/goods delivered to your premise(s) as the delivery companies drivers are not obliged/required to provide assistance in unloading and or siting your order. In all cases, drivers will unload the vehicle to your premise(s) kerbside/loading bay area.
In stock orders are typically dispatched within 24 hours of receipt Monday to Friday during business hours of 9am to 5pm. Goods delivered direct from the manufacturer are usually dispatched within 3 days from receipt of order unless otherwise advised. The delivery information posted on the web site is a guideline only.
Unless stated prices exclude positioning or installation.
All refrigerated goods are non-returnable unless faulty or damaged upon delivery. Customers are reminded that they should satisfy themselves that the product they are ordering is suitable for their requirements and no responsibility is placed with KiD for their decision. We reserve the right to charge an admin fee on all returns.
 

Orders Damaged in Transit

While every effort is made in packing your order, occasions will arise where a package may be damaged in transit. To insure your order is received complete and undamaged, we recommend the following:
  1. Inspect the entire consignment for visible damage prior to accepting it, and note any damage on the delivery POD (proof of delivery) before the delivery person leaves. By writing unchecked or received but not as yet accepted, will not be accepted by KiD as being a way of not being able to check goods immediately whilst the delivery person is in attendance and will therefore void any claim for damaged goods.
  2. Verify the number of packages delivered with the packing slip provided by KiD.
  3. Unpack your order immediately and inspect for hidden or concealed damage.
  4. Should any damage be discovered, retain the consignment carton and any inner packaging. Hidden or concealed damage must be reported within 24 hours after delivery and after this stated time period, no claims for damage will be accepted.
Then contact KiD immediately on 0333 123 2450 to inform us of the situation. Please have your order number, consignment information and tracking number (if available) ready to assist us in this process.
"Do not attempt to return any item to KiD without a prior written authorization".
 

Cancellations

If you need to cancel an order, please contact us by phone as soon as possible. You will be responsible for round trip freight costs on orders that have been dispatched prior to cancellation, for orders that are refused at time of delivery, and orders that are returned to us due to incorrect delivery information.
If you need to return an item to us, please read our Returns Policy for more information.
 

Returns

Within 14 days of receiving your order, you may return, in its original packaging and unused (excluding refrigerated goods). A full refund will be given less 25% restocking fee. No items that have been used, custom manufactured or made to order may be returned.
The cost of dispatching the original item, return carrier, and the cost of dispatching an exchanged item, are the responsibility of the customer, in all cases except where KiD committed a delivery or order error. Round trip freight charges will be the responsibility of the customer on orders that are dispatched by KiD and are returned to us due to incorrect delivery information.
No item can be returned without prior written authorization. Items returned to KiD without authorization will not be processed. To request a return authorization, contact KiD’s Customer Service department on 0333 123 2450.