Our Customer Services Department is open Monday to Thursday from 9am until 5pm Friday 9.00am until 4.30pm (except for bank holidays).
To contact us please call 0333 123 2450 or contact us via our email form for further details. Alternatively you may write to us at : KiD Catering Equipment, Oaktree Court Business Centre, Mill Lane, Ness, Wirral CH64 8TP
If you have a complaint about our service or products please contact Customer Services. All complaints will be dealt with in a fair and confidential manner. It is our policy to acknowledge your complaint within 5 working days and we will endeavour to resolve the dispute within 30 days, keeping you informed along the way.
We welcome any comments, which help to improve our services.
We aim to dispatch all stock items within 24 hours on receipt of order during standard business hours for delivery to UK residents. Goods delivered direct from the manufacturer are usually dispatched within 3 working days from receipt of order unless otherwise advised. Orders must be received before 12 noon for next day delivery. For remote areas, off-shore and Northern Ireland, please allow 3 - 4 days delivery. Due to weight restrictions additional charges may apply.
A small charge is made on all individual orders and applies to our standard delivery service. Premium carriage rates are charged according to those in force at the current time of ordering.
Large, heavy and fragile items require a little extra time and we give an indication of a likely delivery period by the product. For delivery outside the UK Mainland there is an additional delivery charge, which we can quote on your email acknowledgement. Also in the unlikely event that a product needs to be collected for return outside the UK, a handling charge may apply.
Hazardous products (e.g.: butane canisters) may only be sold on the UK Mainland.
You will need to be sure that you have sufficient and proper equipment and that your own designated personnel are available to unload products/goods delivered to your premise(s) as the delivery companies drivers are not obliged/required to provide assistance in unloading and or siting your order. In all cases, drivers will unload the vehicle to your premise(s) kerbside/loading bay area.